Frequently Asked Questions about Whitestorm Ski Hire.

These are the answers to some of the questions we get asked a lot. If you have another question please email: snow@whitestorm.fr

Your Booking

You can book our shop service any time during opening hours. Mobile service can only be booked 24 hours before.
You can cancel your booking free of charge up to 48 hours before your arrival.
Please just email us snow@whitestorm.fr and we will amend the booking.
If you request a specific ski, we will do our very best to provide it. You can request a specific model in the comments section. If it is not possible we will contact you directly, and likely you will be allocated an equivalent standard of ski in the same category.
You will need to start a new booking. Log in to your account and add the new booking and both bookings will be processed together by our resort team. However if it is just a modification to a size or model of ski/boot, please email snow@whitestorm.fr

Arrival in resort

Yes, please print the PDF of your booking confirmation and present it to a member of our staff in resort in the shop or give it to one of our mobile ski technicians.
Please call us on +33 (0)4 79 08 05 44 when you have arrived in the resort and we will arrange a suitable time to visit you. We are open until 10pm.
If you are delayed please let us know asap. We can then make arrangements to visit you later than planned or early the next morning. We do not want anyone to miss ski school.

Equipment

If you have booked a mobile service then call us on 0033 4 79080544 or text us 0033 686465465 and we will come to change equipment at your accommodation or arrange a meeting place. If you picked up your equipment from a shop, the please return to the store to change the equipment.
You can drop your equipment into one of our shops after skiing and it will be serviced overnight and can be collected when the shop opens the following morning. It is also possible to get your equipment serviced via our mobile service, just send us an email at snow@whitestorm.fr or give us a ring on +33 (0)4 79 08 05 44 once you arrive in resort.
If your skis are stolen, then our aim is to get you back skiing as soon as possible. If you booked a mobile service then please contact us so we can arrange delivery of another set of skis. If you rented from a shop, please visit the shop you rented from. If you have not taken insurance with us then you will be liable for the replacement cost of the skis.

Pricing

Please contact us by email on snow@whitestorm.fr for more information. Depending on your holiday dates and the size of your group, we may be able to provide you with a promotional discount code.
The first thing to remember is that online discounts may be attractive but very often the equipment and service will not match your expectations. Please contact us on + 33 (0)4 79080544 or email snow@whitestorm.fr for further information.
The only thing you may have to pay is insurance if you decided to add it once in resort.

Departure

Please contact us before 5pm of your last day skiing, at snow@whitestorm.fr or call us on 0033 4 79080544.
We will automatically collect the equipment in the evening after your last days skiing if you have arrange a mobile service. If not please return skis to the shop you rented from.