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What you're wondering about...

You should find the answer to your question here, but get in touch if we’ve missed anything!

Making or Amending a Booking

You can book our shop service any time during opening hours. Mobile service can only be booked 24 hours in advance.
You can cancel your booking completely 10 days before your planned arrival.
Please just email us and we will amend the booking.
You can ask for a specific model in the 'additional information' section of your booking. We will do our best to provide you with it, but cannot guarantee its availability.
You can create a new booking for them, or email us and pay the difference in resort.

Arrival in resort

Most of the time, we will have it ready ourselves, but if asked, please have it handy - on your phone or print.
Please call us on +33 (0)479080544 or text +33(0)686465465 when you have arrived in the resort and we will arrange a suitable time to visit you. We are open until 10pm.
If you are delayed please let us know asap. We can then make arrangements to visit you later than planned or early the next morning. We do not want anyone to miss ski school.


If you have booked a mobile service then call us on +33(0)479080544 or text us +33(0)686465465 and we will arrange to change it. If you picked up your equipment from a shop, then please return to the store to change the equipment.
You can drop your equipment into one of our shops after skiing and it will be serviced overnight and can be collected when the shop opens the following morning. It is also possible to get your equipment serviced via our mobile service, just send us an email at or give us a ring on +33 (0)4 79 08 05 44 once you arrive in resort.
If your skis are stolen, then our aim is to get you back skiing as soon as possible. If you booked a mobile service then please contact us so we can arrange delivery of another set of skis/board. If you rented from a shop, please visit the shop you rented from. If you have not taken insurance with us then you will be liable for the replacement cost of the kit. (Read our T&Cs for more details on insurance)


Please contact us by email on for more information. Depending on your holiday dates and the size of your group, we may be able to provide you with a promotional discount code.
Let us know! We are happy to offer a price match for an identical service in the same resort at the same dates.
You will have to pay for anything you might add or buy, but everything you have pre-booked is paid for upon confirming the booking. Easy!

anything else?

Please contact us before 5pm of your last day skiing, at or call us on +33(0)479080544.
We will automatically collect the equipment in the evening after your last days skiing if you have used our mobile service. If not please return skis to the shop you rented from.
Kind words can go a long way, so please let them/us/the world know. For the world, TripAdvisor and Google reviews work quite well!
Since 2020 'Expect anything' seems to be the rule...
If you have any further questions please email:

Fantastic service. Delivery of kit to the chalet was in the late evening because of travel delays. Great communication throughout. Kit first class, some brand new. Ski edges sharp. Careful professional boot fitting. Nothing too much trouble. My daughter’s boot started to rub on day 2. Someone (Marcus) came up to the chalet with a replacement the same night. Collection and return simple. Best ever ski hire experience. Will use next year. Also good value compared to other companies

Scenic Family - 1/2/23 - TRIPADVISOR

Mobile Service

In Store Service