OUR PRIVACY POLICY
Last Updated: September 1, 2026
At White Storm, we are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and French law. This Privacy Policy explains how we collect, use, and protect your personal information when you use our ski rental and reservation services.
For details on cookies and terms and conditions, please refer to our dedicated pages:
– Cookies
– Terms & Conditions
1. Who We Are
White Storm
LA GRANGE
73120 COURCHEVEL
Email: snow@whitestorm.fr
2. Personal Data We Collect
We collect the following personal data to provide our services:
Name, email, phone : Processing reservations and deliveries – Performance of a contract.
Postal address : Delivery of ski equipment – Performance of a contract.
Payment details : Processing payments (via secure providers) – Performance of a contract.
Reservation history : Customer support and service improvement – Legitimate interest.
IP address, device info : Security and fraud prevention – Legitimate interest.
Hight, weight, age : Customer service – Performance of a contract.
Note: We do not collect sensitive data (e.g., health, religion) unless explicitly required for a specific service (e.g., adaptive ski equipment).
3. How We Use Your Data
Your data is used only for the following purposes:
– Fulfilling reservations (e.g., delivering ski equipment to your address).
– Sending confirmations and updates related to your booking.
– Providing customer support (e.g., responding to inquiries).
– Improving our services (e.g., analyzing usage patterns to enhance user experience).
– Preventing fraud (e.g., monitoring for suspicious activity).
We do not use your data for marketing unless you have explicitly consented (e.g., by opting into our newsletter).
4. How We Share Your Data
We share your data only with the following trusted third parties to provide our services:
Payment processors (e.g., Monetico) : Secure payment processing – Payment details (encrypted).
Delivery partners (e.g., local logistics) : Fulfillment of ski equipment deliveries – Name, address, phone, reservation details.
Hosting provider (e.g., OVH) : Website hosting and data storage – All data (stored in EU data centers).
Analytics providers (e.g., Google Analytics) : Website traffic analysis (anonymized data) – IP address (anonymized), usage data.
Note: We do not sell your data to third parties.
5. Data Retention
We retain your personal data only as long as necessary for the purposes described above or as required by law:
Reservation data : 3 years after your last reservation.
Payment data : 7 years (for tax/legal compliance).
Customer support records : 1 year after resolution.
6. Your Rights Under GDPR
As a user in France/EU, you have the following rights regarding your personal data:
6.1 Right to Access
Request a copy of the personal data we hold about you.
6.2 Right to Rectification
Request corrections to inaccurate or incomplete data.
6.3 Right to Erasure (“Right to Be Forgotten”)
Request deletion of your data, unless we are legally required to retain it (e.g., for tax purposes).
6.4 Right to Restrict Processing
Request that we limit how we use your data (e.g., if you contest its accuracy).
6.5 Right to Data Portability
Request a copy of your data in a machine-readable format (e.g., CSV).
6.6 Right to Object
Object to the processing of your data for direct marketing or legitimate interest purposes.
6.7 Right to Withdraw Consent
Withdraw consent for data processing (e.g., marketing emails) at any time.
How to Exercise Your Rights
To exercise any of these rights, contact us at:
Email: snow@whitestorm.fr
We will respond to your request within 30 days.
7. Security Measures
We implement the following measures to protect your data:
– Encryption: All data transmitted to our website is encrypted.
– Access Controls: Only authorized personnel can access your data.
– Secure Hosting: Our website and databases are hosted on GDPR-compliant servers in the EU.
– Regular Audits: We conduct security audits to identify and fix vulnerabilities.
8. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new “Last Updated” date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: snow@whitestorm.fr